JimJump News

About Us

JimJump is a company owned by groomers for groomers. We are highly established in the UK and Worldwide. We have our own full range of hair resistant clothing that is practical, fashionable and a must for a busy professional groomer. We all know that 'first impressions count'. We offer high quality products at a realistic price. We are always at hand for any questions or help that you may need, as we have been in the grooming profession for many years.

We have a friendly, efficient customer service. Our 'no quibble' exchange policy means you can buy with confidence. As long as the garments are not damaged or used we will exchange your item immediately. We appreciate with a choice of designs it is hard to buy on generalised sizing. We hope you enjoy browsing our shop.

Delivery

We try to ensure that all orders are dispatched the same day as they have been placed (except weekends & bank holidays).

Orders are posted by Royal Mail First Class Recorded mail. Deliveries should be with you within 24-48 hours and a signature will be required.

JimJump Pet Grooming Products

If for any reason your order does not arrive after 4 days, please contact us on 01787 267900 or email us at sales@jimjump.co.uk so that we can chase it up for you.

Returns

Here at JimJump we pride ourselves on our Customer Service department. We are always here to listen and help in any way we can. Although all of our clothing range is of our own exclusive design we understand that not all of the designs will fit us ladies of different shapes and sizes.

If the item is faulty please just send the garment back with a note requesting either a replacement or refund. A full refund of the garment and all postage costs will be issued if the item has a manufacturing defect. If the garment does not fit or it is not what you expected then we ask that you return the item with a note explaining the reason for return and again stating whether you would like an exchange item or a refund. We do ask that any garment that is being returned has not been used and that it is returned in the original packaging.

If you have any concerns or questions at all about any of our products please do not hesitate to pick up the phone or email us.

Contact Us

If you have a question or enquiry please do not hesitate to contact us using the information below:

Post

JimJump Grooming Products
Whitlands Farm
Near Pebmarsh
Halstead
Essex
CO9 2NY
UK

Telephone

(+44) 01787 267900

Email

sales@jimjump.co.uk